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Frequently Asked Questions

Q. What color options do I have for my shirt?
Q. What types of graphics can I put on my shirt?
Q. What types of files do you accept for artwork?
Q. What is your minimum order?
Q. Do you give quantity discounts?
Q. How long does it take to ship a shirt?
Q. What is the cost of shipping?
Q. What is your return policy?
Q. Do you have a size chart?
Q. How do Running Banana shirts fit?
Q. Can I see a proof?
Q.  I notice you have various logos on your logowear section.  Can I put my club’s/team’s/company’s/etc. logo on your site?
Q. I’d like to be famous… can I be on your Running Banana gallery?
Q. I have a question not answered here.  Who do I contact?

 

Q. What color options do I have for my shirt?  
A. Currently, Running Banana only offers white shirts.  We print via a process called sublimation, which means we dye each shirt with your text and/or graphics.  In order for the dye to work, we must have a blank surface (white) to work with.
 
Q. What types of graphics can I put on my shirt?  
A. You can put anything you want on a shirt, including text, logos, photographs, and custom artwork.  If you have questions, send us an email and attach your artwork before you order.
 
Q. What types of files do you accept for artwork?  
A. We prefer high-resolution (300 ppi) Photoshop psd files for your artwork.  We also accept jpg, pdf, eps, tiff, bmp, gif and Microsoft Word files.  While we cannot guarantee color matching, creating your artwork using RGB (instead of CMYK) will achieve better color matches.
 
Q. What is your minimum order?  
A. One!  That’s right, you can customize and order a single shirt!
 
Q. Do you give quantity discounts?  
A. Running Banana does not give quantity discounts.  Our costs are the same for each shirt we print, regardless of quantity.
 
Q. How long does it take to ship a shirt?  
A. Upon receipt of your order, it takes approximately 3 weeks to ship your shirt.  If you need your shirt rush-shipped, please contact us before placing your order to make special arrangements.
 
Q. What is the cost of shipping?  
A. For orders within the United States, we charge a flat fee of $5.00 for orders of up to five shirts and an additional $1.00 for each shirt over five. We ship via the U.S. Post Office’s first class mail service.  For large orders, we may make special shipping arrangements.
 
Q. What is your return policy?  
A. Each of our shirts is custom dyed to your specifications. As a result, we can not offer returns or exchanges. However, if Running Banana makes an error in processing your order, we will make it right. If you have any questions or concerns, please contact us prior to placing your order.
 
Q. Do you have a size chart?  
Yes! Please take a look at it when ordering a shirt because different shirts fit differently.  You can find the size chart here: Custom Running Shirt Size Chart
 
Q. How do Running Banana shirts fit?  
A. Each Running Banana shirt style fits differently.  Please check the size chart to verify your size.  If you are on the fence about a size, we suggest that you order towards the larger size.  (For instance, if you think a medium might be right for you, but are worried it will be tight, go ahead and order the large.)  

Q. Can I see a proof?  
A. Yes! We can email you a proof of your shirt with artwork.  Just respond to your order confirmation and let us know that you want to see a proof before we go to print.
 
Our email proofs are only meant to be a visual tool for you to see how your artwork will look on your shirt.  The colors you see on your screen may vary significantly from the final product.  We cannot guarantee color matching, but we will try our best to match your requested color.
 
Q.  I notice you have various logos on your logowear section.  Can I put my club’s/team’s/company’s/etc. logo on your site?  
A.  Lucky for you, that’s what this section is made for!  Please contact us if you would like for people to order shirts with specified logos.  We’ll be happy to go over the details and see if Running Banana’s logowear section is right for you.
 
Q. I’d like to be famous… can I be on your Running Banana gallery?  
A.  Absolutely! If you have a picture of you, or someone you love, wearing a Running Banana shirt, we would love to make you famous by putting you up on our website’s gallery page.
 
Q. I have a question not answered here.  Who do I contact?  
A. You can email us at info@runningbanana.com.  We will return your email within 24 to 48 hours.

 

 

 

 

 

 

 

 

 

 

 


 

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